Financial Navigator

DeCoach Rehabilition Center•Cincinnati, OH

36d•Onsite

About The Position

DeCoach Recovery Centre is a local leader in addiction treatment, dedicated to providing comprehensive and compassionate care to individuals struggling with substance use and behavioral health disorders. We offer a range of evidence-based treatments and therapies tailored to each patient's unique needs, with a focus on long-term recovery and wellness. We are currently hiring for a Financial Navigator to work out of our Sharonville headquarters. As a Financial Navigator, you will help guide patients and clients through complex financial challenges, help secure financial assistance, optimize insurance benefits, and establish payment plans to reduce out-of-pocket costs and alleviate financial stress.

Requirements

2-3 years of experience in financial counseling, healthcare billing or insurance verification.
Strong working knowledge of Medicare / Medicaid, and commercial insurance plans.
High empathy, clear communication for breaking down complex concepts, and proficiency in medical / financial processes and systems.

Nice To Haves

A degree from an accredited school in business, healthcare administration, or social work is preferred but not required.

Responsibilities

Verify client insurance benefits, explain coverage details (deductibles, out-of-pocket maximums), and help resolve claims or authorization issues.
Screen clients for eligibility and assist with applications for financial aid, foundation grants, prescription co-pay programs, and government safety-net services.
Estimate treatment or service costs, set up manageable payment plans, and act as a liaison between the client and billing departments.
Connect clients with external community resources for housing, utilities, and other socioeconomic support systems.