Financial Navigator

UK St. Claire•Morehead, KY

22h•Onsite

About The Position

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you. Responsible for guiding patients and families through financial processes to ensure understanding of costs, coverage, and available resources. Provides education on insurance benefits, payment options, and financial assistance programs to reduce barriers to care. Facilitates the processing, submission, and follow-up of financial assistance program applications to support timely determination and access to care. Assists team members in resolving escalated issues. Ensures compliance with organizational policies, payer requirements, and regulatory standards while maintaining patient confidentiality. Coordinates with revenue cycle, clinical, and community partners to deliver compassionate, patient-centered financial support and improve overall care access.

Requirements

High school diploma or equivalent
2-3 years of experience in patient financial services, revenue cycle, healthcare billing, or financial counseling
An equivalent combination of education and experience may be considered.
All experience must be paid and in the same related field.
Part-time and PRN experience will be prorated based on hours worked per week.
Volunteer work and internships for academic credit are not counted.

Responsibilities

Educates patients and families on insurance coverage, benefits, and out-of-pocket financial responsibility.
Assesses patient eligibility for financial assistance programs, charity care, or community resources.
Guides and assists patients in completing, submitting, and processing applications for financial assistance programs, including charity care and hospital-sponsored programs; ensures all required documentation is collected and submitted accurately and timely.
Coordinates with billing, revenue cycle, and patient access teams to resolve financial concerns.
Provides cost estimates, payment plan options, and counseling on available resources and assists team members in resolving escalated issues.
Ensures compliance with federal, state, and organizational regulations regarding financial navigation services.
Documents financial navigation activities accurately in electronic systems.
Monitors application progress, follows up with patients and agencies for pending or incomplete financial assistance cases, and communicates application outcomes to patients and stakeholders.
Generates reports to track navigation outcomes and identify areas for process improvement.
Performs other duties as assigned.