Financial Integrity & Controls, Manager

Capital One • McLean, VA

20h • $165,700 - $189,200 • Hybrid

About The Position

The Financial Integrity & Controls Manager leads the function responsible for protecting revenue, strengthening financial controls, and ensuring the accuracy and integrity of financial transactions across Capital One Travel. The role oversees revenue assurance, supplier reconciliation, commission management, financial loss prevention, and operational controls across Flights, Hotels, Cars, and emerging travel verticals.

The manager owns the development, execution, and continuous improvement of scalable financial processes and controls to identify revenue leakage, mitigate financial risk, improve reconciliation accuracy, and maximize revenue capture. The function covers airline debit and credit memos (ADMs/ACMs), ARC/IAR reconciliation, airline commission and incentive management, supplier revenue validation, tax refund revenue assurance, and financial discrepancy resolution.

The role partners with Finance, Accounting, Product, AP/AR, Engineering, Analytics, Business Development, and external partners to improve financial visibility, resolve systemic issues, and drive automation and operational efficiency. It establishes operating standards, performance metrics, governance frameworks, and team accountability, while leading and developing a high-performing team. The manager will also work with automation and AI-powered operational tools used to improve monitoring, workflow efficiency, reporting, and issue investigation across the Flights platform.

This is a hybrid position requiring adherence to Capital One’s hybrid policy for on-site presence at the designated office. The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Requirements

• Bachelor’s degree or military experience.
• At least 4 years of experience in financial analysis.
• At least 4 years of experience with financial modeling.
• At least 1 year of experience managing a Financial Planning and Analysis (FP&A) function.
• Strong understanding of financial reconciliation, revenue assurance, transaction integrity, and operational risk management.
• Ability to identify financial exposure, evaluate control effectiveness, and implement solutions that protect revenue and improve financial accuracy.
• Strong analytical and problem-solving skills, including investigating discrepancies, identifying root causes, assessing financial impacts, and driving corrective actions.
• Ability to establish scalable processes, clear accountability, and measurable performance standards in a fast-paced environment.
• Ability to balance operational priorities with long-term objectives and identify risks, automation opportunities, and process improvements.
• Strong cross-functional partnership, communication, and influencing skills.
• Proven ability to lead and develop teams, set priorities, delegate effectively, and drive accountability.
• Comfort operating in an evolving environment and leading process transformation, technology adoption, and automation.

Nice To Haves

• Master’s degree in Business Administration (MBA) or Finance.
• Chartered Financial Analyst (CFA) license or Certified Public Accountant (CPA) license.
• 6 or more years of experience in financial analysis.
• 6 or more years of experience with financial modeling.
• 3 or more years of experience managing a Financial Planning & Analysis (FP&A) function.
• 1 or more years of people management experience.
• Experience with Microsoft Excel and Microsoft PowerPoint.

Responsibilities

• Own the strategy, execution, and operational performance of the Financial Integrity & Controls function across travel verticals.
• Establish monitoring and controls to identify revenue leakage, commission discrepancies, financial exposure, and systemic operational issues; lead investigations, root-cause analysis, and corrective actions.
• Lead reconciliation across airline settlements, ARC/IAR, supplier transactions, commissions, tax refunds, and other revenue streams; improve accuracy, automation, and controls across Hotels, Cars, and additional products.
• Oversee airline debit and credit memo management, dispute resolution, airline check reconciliation, commission adjustments, and related financial controls.
• Oversee airline commission contract governance, commission configuration and validation, incentive tracking, and supplier revenue reconciliation.
• Develop and maintain scalable operating procedures, control frameworks, audit processes, reporting standards, and accountability across financial operations.
• Partner with Product, Engineering, Analytics, and external providers to reduce manual processes, improve financial data integrity, implement automated controls, and increase operational scalability.
• Establish and monitor KPIs for reconciliation accuracy, revenue capture, financial exposure, dispute recovery, and control effectiveness; translate financial data into actionable leadership insights.
• Collaborate with Finance, Accounting, AP/AR, Business Development, Product, Engineering, Analytics, and external partners to resolve discrepancies, address control gaps, and support business priorities.
• Lead, coach, and develop associates through clear expectations, prioritization, performance management, and professional development; foster ownership, accountability, and continuous improvement.
• Adopt automation and AI-powered tools to improve monitoring, workflow efficiency, operational reporting, and issue investigation.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager