Financial Empowerment Services Coordinator - PMC

YWCA Metropolitan Chicago•Addison, IL

1d•$49,000 - $53,000•Onsite

About The Position

The Early Childhood Financial Empowerment Services Coordinator monitors the daily work of Child Care Assistance Program (CCAP) staff to ensure contract compliance. The coordinator reviews referrals involving possible fraud, determines and processes overpayments, and serves as a liaison to IDHS, ISBE, IDVA, DCFS, and community partners. Responsibilities also include recruiting, hiring, and training staff; supporting development of program policies and procedures; and providing support to childcare providers, clients, and program team members. The coordinator helps ensure program requirements, recruitment, and marketing strategies support ongoing program sustainability and growth. The role supervises CCAP staff, reviews eligibility specialists’ work, monitors calls and staff output, provides mentoring and database support, and recommends approaches to coaching, performance monitoring, and accountability. It also supports families seeking childcare assistance and providers seeking information, conducts intakes, follows up on referrals and appeals, and provides outreach, training, and technical assistance to partner agencies. The position reports to the Early Childhood Financial Services Associate Directors and supervises CCAP Specialists. The position is full-time and exempt, with a stated salary range of $49,000–$53,000. The schedule is generally Monday through Friday, 8:00 a.m. to 4:00 p.m., with some evening and weekend work possible and schedule variation based on agency needs. The work environment includes offices with a usually moderate noise level and periods of sitting, telephone use, and computer use, as well as walking, stooping, kneeling, and possible reaching or lifting packages or supplies.

Requirements

At least three years of experience in social services or early childhood programs.
At least one year of supervisory experience.
Effective verbal and written communication skills.
Excellent working knowledge of computers and software, including Microsoft Word, Excel, and Windows.
Ability to enter data accurately and in a timely manner.
Discretion in handling documents and member concerns.
Demonstrated respect for and appreciation of a multi-ethnic and multi-cultural work environment.
Complete at least 15 hours of professional training annually related to early childhood and/or the responsibilities of the position.
Availability to work some evening and weekend hours.

Nice To Haves

An associate degree or progress toward completion of a degree is preferred.
Knowledge of the geographical area and community resources is desired.

Responsibilities

Monitor daily CCAP staff work activities for contract compliance.
Review referrals involving possible fraudulent cases, forgery or stolen warrant cases, duplicate payment inquiries, appeals, and system overrides; follow up with IDHS and ISBE as required.
Determine and process overpayments and serve as a liaison to IDHS, ISBE, IDVA, DCFS, and community partners.
Recruit, hire, and train new staff and provide ongoing staff training and mentoring.
Assist with development of program policies and procedures.
Support childcare providers, clients, and program team members.
Ensure program requirements and recruitment and marketing strategies are in place to promote program sustainability and growth.
Educate visitors about YWCA services, assist clients and providers with forms and assessments, screen members for immediate support needs, and facilitate referrals to community services.
Use appropriate judgment in communicating client or provider concerns to management.
Ensure program notices, monthly mailers, and promotional materials are sent to providers in English and Spanish.
Conduct monthly reviews of eligibility specialists, including phone monitoring and review of staff output.
Provide database training, new-user setup, and troubleshooting for internal staff and external providers using systems including CCMS and Web3270 SAMS.
Recommend effective coaching, staff performance monitoring, and accountability measures to improve productivity, reduce processing delays, and support consistent service delivery.
Provide consultation, information, and resources to families seeking childcare assistance and providers seeking education about healthy meal choices.
Educate callers about Child Care Resources & Referral, Tummy, Tiny Boots, childcare options and costs, and quality indicators.
Conduct intake according to IDHS requirements, gathering information about family income, residency, immigrant status, family size, and other relevant details.
Serve as a resource to local Department of Human Services offices and ISBE, and provide training to their staff.
Participate in state, local, and county collaborations and provide training and technical assistance as needed.
Coordinate with the Financial Services Associate Director and Fiscal Services Coordinator to meet program deliverables and keep the program within budget.
Participate in administrative and program meetings as appropriate.
Perform other duties as assigned.