Financial Eligibility Trainer

Arizona Department of Administration • Phoenix, AZ

1d • $52,228 • Hybrid

About The Position

The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid Agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team.

Requirements

• Adult learning theories and principles
• How to plan, create and facilitate computer- based and classroom training programs
• Graphic design and multimedia principles
• Federal and State rules and regulations governing the Medicaid (Title XIX) and CHIP (Title XXI) programs
• Needs assessment methodology, research techniques, and data collection and analysis
• Effectively communicating by writing, speaking, and interpersonally interacting with others
• Listening and providing feedback
• Analytics: Capable of interpreting, evaluating, researching, and problem solving
• Organizing materials, thoughts, work, and assignments
• Curriculum development and design techniques
• Lead, negotiate, make decisions and meet deadlines and specified goals using discretion and good judgment
• Identify and troubleshoot problems and computer issues
• Plan and conduct computer-based and classroom training programs
• Create visually engaging material
• Research, interpret, and evaluate
• Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Arizona Drivers License
• Two or more years experience training adult learners as a full time trainer responsible for instruction and group/team facilitation OR two years in a Medicaid program. Bachelor's degree in visual communications, graphic design, adult learning or related field would substitute for experience.
• Bachelor's degree in visual communications, graphic design, adult learning or related field; or three years of experience in adult learning, technical writing and/ or graphic design; computer assistance; management and project development; and data or situational analysis; or 3 years of experience in a Medicaid program.

Responsibilities

• Develop engaging materials for use in computer-based training modules, webinars, videos, and classrooms. Materials include lecture outlines, storyboards and guides, exercises, games, tests, surveys, guides, demonstrations, announcements or handouts and other items as necessary.
• Plan and design training curriculum for formal and informal training to be utilized by DMPS and external organizations on financial, medical and/or provider eligibility policy, procedures, and related supporting topics.
• Facilitate or coordinate virtual classes, in-person classes, and other events to support eligibility policy, procedures, and systems. Work with DMPS to standardize work processes and knowledge.
• Research, compile, and analyze data for training and division projects from sources including learning management systems, policy clarification requests, quality assurance reviews, surveys, tests, agency data, and AMS metrics. Apply results to improve training strategies and methods, AMS goals, and support systems.
• Lead, contribute to and/or participate on policy, procedure, wordsmithing, Arizona Management System (lean) and system development/enhancement teams.

Benefits

• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level