Financial Data and Reporting Ops Rep - Year Up
Bank of America•Jacksonville, FL
•Onsite
About The Position
This job is responsible for completion of standard operations processes related to consumer credit disputes, escalations and tax reporting. Key responsibilities include data entry, reporting data validation, case investigation, reconciliation requests, and client inquiry workflows. Job expectations include supporting standard transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies and taxing authorities, while following established written procedures under moderate supervision.
Requirements
- Active Listening
- Customer and Client Focus
- Research
- Attention to Detail
- Critical Thinking
- Decision Making
- Account Management
- Continuous Improvement
- Problem Solving
- Risk Management
Responsibilities
- Performs standard activities supporting credit disputes, escalations and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
- Performs basic research, follow-up, and resolution of routine financial data research requests
- Reviews relevant documents and forms to identify and resolve issues
- Validates financial data and reports against system of record
- Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
- Provides quality service and support to internal partners and external clients
Benefits
- health_insurance
- dental_insurance
- vision_insurance
- life_insurance
- disability_insurance
- 401k
- flexible_scheduling
- paid_holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
