Account Management Ops Representative - Year Up
Bank of America•Jacksonville, FL
•Onsite
About The Position
This job is responsible for standard activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective, efficient operations support for internal business partners and external clients. Job expectations include operating with a standard level of independence, and referring to their team lead or manager for direction and support with more complex issues and escalations.
Requirements
- Account Management
- Customer and Client Focus
- Oral Communications
- Research
- Attention to Detail
- Collaboration
- Written Communications
- Prioritization
- Recording/Organizing Information
- Result Orientation
- Must be a current Year Up intern at Bank of America
Responsibilities
- Performs onboarding and maintenance of accounts and reviewing required account documentation.
- Responds to client inquiries via numerous channels to support operational efficiency and quality client service.
- Performs basic research, follow-up and resolution of routine research requests.
- Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate.
- Provides general operational support including handling inbound calls, mail sorting, and mail distribution.
- Reviews and approves required account documentation.
Benefits
- health_insurance
- dental_insurance
- vision_insurance
- life_insurance
- disability_insurance
- 401k
- flexible_scheduling
- paid_holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
