Financial Customer Service Representative- $1,000 New Hire Bonus! Onsite
About The Position
Join Team Alorica. At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within! But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work. As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Requirements
- Customer service experience
- Ability to address customer concerns
- Provide support
- Resolve issues
- Document call-related information
- Maintain and update customer information
- Upsell services
Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Benefits
- Financial well-being
- Emotional well-being
- Mental well-being
- Physical well-being
- Community support through Making Lives Better with Alorica (MLBA)
- $1,000 New Hire bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
