Financial Customer Service Rep (Hybrid)

TEKsystems • Sioux Falls, SD

1d • $20 - $20 • Hybrid

About The Position

We're seeking customer-focused professionals to join a team that handles complex customer concerns and escalated service requests within the financial services industry. This role is ideal for individuals who excel at problem-solving, de-escalating challenging situations, and providing exceptional customer support.

Requirements

• 2+ years of customer service experience handling escalated or complex issues.
• 1+ year of banking, financial services, or related industry experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel, Teams).
• High-speed internet with Ethernet connection capability.
• Quiet, private workspace.

Nice To Haves

• Strong communicator who enjoys helping customers and solving complex problems.

Responsibilities

• Assist customers with escalated questions, concerns, and complaint resolutions.
• Handle inbound calls from customers and internal partners regarding active complaint cases.
• Gather information, investigate issues, and document cases accurately.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed