Customer Service Rep

Bergstrom Inc • Rockford, IL

9d • $40,000 - $60,000

About The Position

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external customers with the goal of increasing business, establishing, and maintaining excellent working relationships, fostering customer satisfaction, as well as customer retention. Takes care of complex customer inquiries and problems, having experience and advanced in-depth knowledge of Bergstrom products and services.

Requirements

• Detail oriented, self-motivated individual possessing the ability to work with others on a team.
• Excellent oral and written communication skills, as well as outstanding organizational skills.
• Self-directed and highly motivated and possess the ability to clearly present concepts to customers.
• Ability to multi-task in a fast-paced environment, work independently, and to train new and/or existing Customer Service Representatives when applicable.
• High School Diploma or equivalent.
• Experience in a Manufacturing environment.

Nice To Haves

• A minimum of three years’ experience in Customer Service is preferred.

Responsibilities

• Achieves and maintains rapport with customers and works to give them the best possible service.
• Promptly process customer orders, manual and EDI (Electronic Data Interface) within 24 hours.
• Respond to customer inquiries.
• Expedite customer orders based on requirements.
• Follow progress of orders through the plant in accordance with production schedules.
• Anticipate delivery challenges and take appropriate correction action.
• As required, contact Shipping and/or Production Supervisor in connection with special handling, availability of material, shortages, and vendor delivery promises.
• Provide necessary follow-up with the customer and initiate correspondence.
• Assist in resolving pricing / invoicing questions and complaints.
• Analyze individual solutions and take appropriate action to ensure customer needs are met.
• Access, update and maintain records for individual customer accounts.
• Assist with the development and implementation of goals and plans of action consistent with management directives.
• Involved with quality enhancement teams.
• Interested in actively participating in Bergstrom's continuous improvement environment.
• Employees holding this position may be required to perform other job-related duties.

Benefits

• Bergstrom’s discretionary incentive
• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• employee assistance program
• tuition reimbursement
• fitness reimbursement
• paid time off
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED