Financial Crimes Specialist

Metro Credit Union•Chelsea, MA

19h•$32 - $35•Hybrid

About The Position

Metro Credit Union is seeking a Financial Crimes Specialist to join their growing Financial Crimes team. This role is at the frontline of protecting members from fraud and financial crime, directly preventing losses and safeguarding member accounts. The specialist will be a trusted partner to members during critical moments—investigating suspected fraud, educating members on identity theft prevention, and working across teams to enhance fraud detection systems. This is an opportunity to join a fun, collaborative, and dynamic team with direct and visible impact on member protection and community safety.

Requirements

High school diploma or equivalent strongly preferred
1–3 years of related experience in financial services, fraud and security, or financial crimes strongly preferred
Strong verbal and written communication skills, with the ability to clearly document and explain fraud-related activity
Strong attention to detail, with the ability to identify patterns and detect suspicious transactions
Strong interpersonal skills, with the ability to support and guide members through sensitive fraud situations
Proficiency with computer systems and ability to navigate fraud detection tools and platforms

Responsibilities

Analyze fraud alerts and ad-hoc reports to proactively identify fraudulent transactions.
Investigate contact events and internal referrals per established procedures to identify and address fraudulent behaviors.
Interview members to obtain facts and assist with fraud identification.
Educate and coach members on identity theft prevention and response.
Assist with Financial Crimes phone queue coverage to maintain service levels.
Handle incoming calls from members and internal departments regarding suspected fraud.
Escalate complex cases as needed to senior team members or management.
Freeze member accounts and channel access to prevent or reduce loss exposure.
Perform monetary transactions to reduce loss exposure.
Prepare narratives to support FinCEN Suspicious Activity Reports (SAR) filing requirements.
Act as liaison to other financial institutions and law enforcement agencies, providing information or documentation to assist in criminal investigations.
Refer accounts with realized losses to Collections and Recovery for further action.
Analyze losses to identify fraud trends and make recommendations to management to adjust parameters of fraud detection systems.
Represent the Credit Union on committees and attend meetings as required.
Actively utilize Microsoft Copilot and other AI-powered tools to enhance productivity, streamline workflows, and drive operational efficiencies across the Financial Crimes team.
Perform additional duties as directed by management.