Financial Crimes Fraud Specialist

Regions Bank•Hoover, AL

20h•Onsite

About The Position

At Regions, the Financial Crimes Fraud Specialist monitors fraud prevention reports and/or reviews and resolves claims to address potentially fraudulent activity and reduce possible losses. This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is intended to be onsite, now or in the near future in Birmingham, AL. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense.

Requirements

High School Diploma or GED
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to learn additional systems as needed
Ability to work independently with minimal instruction
Efficient in handling and dealing with peak work volumes
Proficiency with Microsoft Office Suite
Strong organizational, analytical and judgment skills

Nice To Haves

Bachelor's degree in a related field
One (1) year of related work experience
Previous experience in fraud or banking loss prevention
Fraud claims or dispute resolution background
Strong analytical and judgment skills
Strong verbal and written communication skills

Responsibilities

Researches and analyzes potentially fraudulent activity related to customer accounts or other bank products
Identifies valid and fraudulent charges, sets up fraud files, uses multiple research techniques to resolve issues, reconciles and summarizes fraud losses and communicates with customers to notify of inquiry and resolves problems
Analyzes suspicious activity on customers' accounts and researches history for customer activity
Contacts account officer(s) to assist in verification of items
Maintains company fraud database records
Responds to emails, phone calls and voice mails from branches and account officers
Completes database for Suspicious Activity Report (SAR) referrals
Works under general supervision following established guidelines and procedures
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses