Financial Crimes Fraud Specialist

Regions Bank•Hoover, AL

13h•Onsite

About The Position

At Regions, the Financial Crimes Fraud Specialist monitors fraud prevention reports and/or reviews and resolves claims to address potentially fraudulent activity and reduce possible losses.

Requirements

High School Diploma or GED
Two (2) years of fraud or related work experience
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to learn additional systems as needed
Ability to work independently with minimal instruction
Efficient in handling and dealing with peak work volumes
Proficiency with Microsoft Office Suite
Strong organizational, analytical and judgment skills

Nice To Haves

Bachelor's degree in a related field
Banking loss prevention experience
Comfortable making inbound and outbound calls
Ability to quickly learn and adapt to new systems
Previous experience with fraud claims or banking loss prevention
Strong analytical and sound judgment skills
Prior experience effectively managing multiple responsibilities in a fast‑paced environment
Strong verbal and written communication skills

Responsibilities

Researches and analyzes potentially fraudulent activity related to customer accounts or other bank products
Identifies valid and fraudulent charges, sets up fraud files, uses multiple research techniques to resolve issues, reconciles and summarizes fraud losses and communicates with customers to notify of inquiry and problem resolution
Analyzes suspicious activity on customers' accounts and researches history for customer activity
Contacts account officer(s) to assist in the verification of items
Maintains company fraud database records
Responds to emails, phone calls and voicemails from branches and account officers
Completes database for Suspicious Activity Report (SAR) referrals
Works under limited supervision following established guidelines and procedures
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses