Financial Counselor

OhioHealth•Williamstown, KY

9d•Onsite

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. This position provides face-to-face interaction with patients and/or their families regarding point-of-service collections, financial assistance programs, Medicaid eligibility and qualifications. This position is face-to-face for patient direct inquiries/concerns regarding account balances, financial assistance, insurance information, payment arrangements and any other non-clinical related questions.

Requirements

High School or GED (Required)
3 to 5 years of equivalent Experience .
Work requires the analytical skills to read and understand instructions, and strong decision making skills.
Work requires good organizational skills and ability to prioritize tasks.
Work requires ability to visit patient rooms and walk 1 hour per day.
Work requires communication skills (verbal written. telephone) necessary to explain policies or procedures, relay patients needs to appropriate personnel, or otherwise communicate with others in situations requiring sensitivity and tact.
Work requires basic computer typing skills.
Work requires the ability to follow the work of other staff members.
Work requires understanding of basic office machines (photocopies, fax, phone)

Responsibilities

Interviews patients face to face for financial assistance programs, eligibility and qualifications to ensure OhioHealth's charity policy and procedures are followed and appropriately offered to all patients, regardless of their ability to pay. Maintains the integrity of all patients requesting assistance. Works with State of Ohio County Case Workers to apply, qualify, and verify eligibility of Medicaid participants.
Visits face to face with patients for collection opportunities of Medicare deductible and inpatient commercial copays, which directly affects the overall financial results of OhioHealth.
Calls and requests collections of med pay on all auto accidents. Provides all necessary detail and documentation to carrier to ensure foremost and prompt payment of any and all available benefits to OhioHealth.
On site lead to handle all face to face direct patient inquiries for non-clinical related issues, including irate and/or complaints.
Works directly with outside eligibility vendor and is responsible to quality review their work.
Provides cost information to patients.
As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.