Financial Counselor- Grove

Ochsner Health•Baton Rouge, LA

4d•Onsite

About The Position

This job is responsible for assisting patients for all billing inquiries across the organization in a face to face arena. Responsibilities include, but are not limited to, reviewing all aspects of the patient bill(s), collection of liability for upcoming procedure(s), collecting residual and past due balances, reviewing alternate options for benefit coverage for both medical and pharmaceutical services, securing authorizations, setting up fee arrangements, and backfilling for coverage at other locations. This job ensures the best patient experience is received through timely and accurate assistance.

Requirements

High School diploma or equivalent
1 year of customer service, healthcare, or office experience
Must have computer skills and dexterity required for data entry and retrieval of patient information.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Must be proficient with Windows-style applications (Word, Excel and Power Point), various software packages specific to role and keyboard.
Strong interpersonal skills.
Ability to multi-task.
Ability to perform effectively in a fast paced ever changing environment.
Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations.
Ability to work with minimal supervision and make independent decisions.
Reliable transportation as may be required to travel to other facilities to fill in as needed.

Nice To Haves

Bachelors degree
Previous Healthcare Billing/Collections/Customer Service Experience

Responsibilities

Reviewing all aspects of the patient bill(s)
Collection of liability for upcoming procedure(s)
Collecting residual and past due balances
Reviewing alternate options for benefit coverage for both medical and pharmaceutical services
Securing authorizations
Setting up fee arrangements
Backfilling for coverage at other locations
Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.
Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period.
Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided.
Plans, organizes, and prioritizes work to discuss with patients the importance of patients financial responsibility.
Educates the patients on various available assistance options, as well as explains the financial impact of various alternatives.
Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.
Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately, and efficiently.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Complies with the Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.