Financial Counselor, Full-Time (Hybrid)

Surgery Partners, Inc•Addison, TX

18h•Hybrid

About The Position

The Financial Counselor serves as the primary contact for patients for resolution of issues related to registration, benefit verification and payor pre-authorization. Integrates the functions of registration, benefit verification and payor pre-authorization, as well as payment arrangements and cash collection with ambulatory services utilization in order to achieve optimal reimbursement.

Requirements

High School Diploma or equivalent
Minimum of 5 years’ experience in registration, physician or hospital billing, third party reimbursement, benefits verification and pre-authorization processing required management experience is required in a hospital setting
Expertise in interviewing patients and/or family members is required
Knowledge of medical terminology and ICD-9/CPT-4 coding required
Previous experience with computer-based billing systems
Ten-key skills and ability to type 30 wpm
Demonstrated skills in customer service, collection of patient demographic and insurance/payor information and cash collection
Requires excellent interpersonal skills encompassing strong oral and written communication techniques
Ability to multi-task

Responsibilities

Integrates the functions of registration, benefit verification and payor pre-authorization as well as payment arrangements and cash collection with services rendered to achieve optimal reimbursement
Facilitates cash collection for identified services
Meets with patients and/or family members to review payment and collection guidelines.
Works with outside agencies to obtain payment for services rendered for patients who do not hold current medical coverage
Resolves patient billing issues in a timely fashion
Demonstrates competency working in Signature and/or Invision Systems
Exhibits willingness and responsiveness to supervisor’s requests. Fulfills additional responsibilities within the expertise of the individual’s job scope, which is appropriate to his/her practice
Contributes to the daily functioning of department members in generating and implementing ideas to enhance productivity
Participates with other department members in generating and implementing ideas to enhance productivity
Able to establish priorities, assess workload and determine order of importance daily with minimal guidance required
Is punctual in arriving on duty and can be relied on to be on duty as scheduled
On a regular basis, finishes and leaves work on time, unless deemed necessary by supervisor to stay
Attire and personal cleanliness meet department standards
Performs other functionally related duties as assigned