Financial Counselor

Acadia Healthcare•Sandy, UT

10d•Onsite

About The Position

The Financial Counselor supports the financial and administrative operations of the organization, reporting directly to the Director of the Business Office. This role is responsible for managing medical billing processes, providing patient financial services, and ensuring accurate admissions documentation. This is a full-time, in-person position offering a pay range of $20–$25 per hour, along with a comprehensive benefits package.

Requirements

Strong attention to detail and organizational skills
Excellent communication and interpersonal skills
Ability to handle confidential information with discretion
Proficiency in basic computer systems and healthcare software
Ability to prioritize tasks and meet deadlines in a fast-paced environment

Nice To Haves

1+ year of medical billing experience
1+ year of EMR experience

Responsibilities

Manage monthly patient statements.
Complete weekly professional and institutional billing.
Process weekly Medicaid billing.
Call on denied claims and complete all necessary follow‑up.
Post payments, including EFTs, checks, and credit cards.
Add new clients into Medhost as needed.
Track cash collections and maintain accurate census records.
Gather and interpret system data to determine appropriate next steps and initiate timely actions to secure payment.
Provide financial counseling to patients, including collecting out‑of‑pocket amounts such as deductibles, copays, and exhausted days.
Explain benefits and financial obligations to patients.
Set up payment plans and complete promissory notes for patients requesting arrangements.
Complete financial disclosure paperwork for patients seeking assistance and verify income/expenses through Equifax.
Prepare adjustment forms for charity or administrative adjustments for approval.
Audit admission packets to ensure accuracy and completeness.
Verify benefits and confirm all demographic information entered into the patient accounting system.
Update the upfront collections log, charity log, and administrative adjustment log daily.
Review logs weekly with the Director of Business Office.