Financial Counselor - ACU | Urology - Medical Plaza | Full-Time | Days
About The Position
To deliver excellent patient centered service by facilitating established financial processes that enable and expedite the billing and collection of professional services. This includes: entering charges; applying coding/billing rules; maximizing collections; verifying insurance; obtaining authorizations for services; reviewing patient account detail; and financial counseling of patients. Accountable for resolution of front-end edits, rejections, and information requests to achieve practice goals. This position interacts directly with internal and external customers of the practice. May be required to float to other UFHP practices or flex time, as needed, for staffing.
Requirements
- High school diploma or equivalent required.
- One year of experience in financial services, business operations, physician office settings, or customer service required.
- Strong customer service skills with excellent communication and telephone etiquette.
- Ability to professionally collect patient payments and discuss financial responsibilities.
- Demonstrates initiative, accountability, and the ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills with the ability to work independently and collaboratively as part of a team.
- Ability to maintain accuracy, attention to detail, and professionalism when handling sensitive financial and patient information.
Nice To Haves
- Two years of business, financial, or physician practice experience preferred.
- An associate degree or equivalent coursework may substitute for the one year of required experience.
- Knowledge and experience verifying patient demographics and insurance information preferred.
- Familiarity with CPT and diagnosis coding preferred.
Responsibilities
- Entering charges
- Applying coding/billing rules
- Maximizing collections
- Verifying insurance
- Obtaining authorizations for services
- Reviewing patient account detail
- Financial counseling of patients
- Resolution of front-end edits, rejections, and information requests to achieve practice goals
- Interacting directly with internal and external customers of the practice
- Floating to other UFHP practices or flexing time, as needed, for staffing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
