Coordinator Surgical/Financial Serv | Urology - Medical Plaza | Days | Full Time

UF Health•Gainesville, FL

2d•Onsite

About The Position

To deliver excellent patient-centered care by ensuring the scheduling, posting, pre-operative labs, medical work up, financial, and communication process is complete for patients having major and minor operative procedures. Incumbent will ensure that team members are verifying insurance coverage and benefits, obtaining prior authorizations, preparing pre-payment estimates and collection of these payments, in depth financial counseling and establishment of payment plans, obtaining sponsorship for uninsured, and updating demographic and financial data for UFHP and UF Health System. The incumbent will screen the clinic and OR schedules working closely with the financial counselors to ensure all patient accounts are screened, block time is full and unused block returned to the OR for use. Will work to establish internal process that improve our POS collections related to clinic visits and pre payments for elective surgery. Oversee processes pre-payment estimates and collections and set goals with team. Along with providing financial counseling and establishment of payment plans, will also work to obtain sponsorship for uninsured, and updating demographic and financial data for UFHP and UF Health System. Independently monitors all departmental surgical calendars, effectively working with providers for full utilization and optimization of scheduled urology block time by filling any open time. Participates as a key team member in the planning, scheduling, communication and educating process between the physician, surgery scheduler, medical director, the patient, and the payer to produce a flawless process. Required to float to cover clerical staff at check-in, check-out and Fin Counselor. Oversee the ordering of clerical supplies. Responsible for oversight for the clerical in basket messages. Will assist ACU manager with the monitoring of the missing charge report and clerical workques. Participates as the key communicator in the planning, scheduling, communication and educating process between the physician, the patient, and the payer to produce a flawless process. May be required to float to other practices or flex time, as needed, for staffing.

Requirements

High school graduate or equivalent.
Three years of business/financial/physician practice experience required.
Working knowledge of CPT and ICD9/10 diagnosis coding required.
Excellent communication, organization, and problem-solving skills required.
Must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner.
Ability to multitask, prioritize responsibilities, and function in a team environment are necessary attributes.

Nice To Haves

EPIC system knowledge preferred.
Four-year degree may substitute for two years of financial/physician office experience.
Associates degree or equivalent coursework may substitute for one year experience.

Responsibilities

Ensure scheduling, posting, pre-operative labs, medical work up, financial, and communication process is complete for patients having major and minor operative procedures.
Verify insurance coverage and benefits, obtain prior authorizations, prepare pre-payment estimates and collect payments.
Provide in-depth financial counseling and establish payment plans.
Obtain sponsorship for uninsured patients.
Update demographic and financial data for UFHP and UF Health System.
Screen clinic and OR schedules to ensure all patient accounts are screened, block time is full, and unused block is returned to the OR.
Establish internal processes to improve POS collections related to clinic visits and pre-payments for elective surgery.
Oversee pre-payment estimates and collections, and set goals with the team.
Independently monitor all departmental surgical calendars, working with providers for full utilization and optimization of scheduled urology block time.
Participate as a key team member in the planning, scheduling, communication, and educating process between the physician, surgery scheduler, medical director, patient, and payer.
Float to cover clerical staff at check-in, check-out, and Financial Counselor.
Oversee the ordering of clerical supplies.
Responsible for oversight of clerical in-basket messages.
Assist ACU manager with monitoring the missing charge report and clerical workques.
Participate as the key communicator in the planning, scheduling, communication, and educating process between the physician, patient, and payer.
May be required to float to other practices or flex time, as needed, for staffing.