Financial Counselor - Star Community Health
St. Luke's University Health Network•Allentown, PA
•Onsite
About The Position
The Financial Counselor is responsible for prompt, courteous reception, and processing of all customer/patient inquiries as well as accurate and timely processing and approving the sliding fee discount program applications.
Requirements
- High school graduate or equivalent required.
- Excellent customer service and interpersonal skills required (office setting preferred).
- General computer experience with data entry required.
- Knowledge of medical terminology.
Nice To Haves
- Insurance background preferred.
- Bilingual preferred.
Responsibilities
- Meet with all patients at or before first appointment to review Star Community Health Sliding Fee Discount Program and determine financial needs
- Meet yearly with all Sliding Fee Discount Program patients to review income and eligibility for continued enrollment in the Sliding Fee Discount Program
- Process, review, approve/deny applications according to HRSA requirements
- Ensure all applications are audit ready
- Explain patient’s responsibility in clear terms to patients
- Review expiring sliding fee applications 60 days prior to expiration and contact patient to renew
- Utilized PA Compass to assist patients with enrollments into Medicaid Programs. Research for alternative government funding programs
- Utilized Pennie.com to assist patients in obtaining affordable insurance coverage.
- Complete tasks assigned through work queues timely according to department expectations
- Connect patients to local hospitals financial assistance/charity care programs. Also, assist patients in submitting the financial assistance applications
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
