Financial Counselor - Star Community Health
About The Position
The Financial Counselor is responsible for prompt, courteous reception, and processing of all customer/patient inquiries as well as accurate and timely processing and approving the sliding fee discount program applications. This role involves meeting with patients to review financial needs, process applications according to HRSA requirements, and assist them with enrollments into government programs and affordable insurance coverage. The position also requires connecting patients to local hospitals' financial assistance programs and ensuring all applications are audit-ready.
Requirements
- High school graduate or equivalent required.
- Excellent customer service and interpersonal skills required.
- General computer experience with data entry required.
- Knowledge of medical terminology.
Nice To Haves
- Office setting preferred.
- Insurance background preferred.
- Bilingual preferred.
Responsibilities
- Meet with all patients at or before first appointment to review Star Community Health Sliding Fee Discount Program and determine financial needs.
- Meet yearly with all Sliding Fee Discount Program patients to review income and eligibility for continued enrollment in the Sliding Fee Discount Program.
- Process, review, approve/deny applications according to HRSA requirements.
- Ensure all applications are audit ready.
- Explain patient’s responsibility in clear terms to patients.
- Review expiring sliding fee applications 60 days prior to expiration and contact patient to renew.
- Utilize PA Compass to assist patients with enrollments into Medicaid Programs.
- Research for alternative government funding programs.
- Utilize Pennie.com to assist patients in obtaining affordable insurance coverage.
- Complete tasks assigned through work queues timely according to department expectations.
- Connect patients to local hospitals financial assistance/charity care programs.
- Assist patients in submitting the financial assistance applications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
