Financial Counselor

Justice Federal Credit Union • Chantilly, VA

30d • $22 - $28 • Onsite

About The Position

This role is responsible for the collection of delinquent loan debts in alignment with credit union policies and procedures. This position plays a key role in supporting Members’ financial health while safeguarding the credit union’s loan portfolio.

Requirements

• A High School Diploma or equivalent is required. Additional experience as a substitution for a degree may be considered.
• One to three years of similar or related experience, preferably in a credit union, financial institution, or call center.
• Exceptional communication skills with strong Member service and negotiation capabilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Skilled in interpreting and applying policies, procedures, and legal documents, including garnishments, judgments, and bankruptcy filings.
• Must be able to push, pull, or lift up to 50 lbs., as needed, and requires extended periods of sitting and/or standing and to be able to use PC, copier, scanner, fax, etc.

Responsibilities

• Monitors delinquent accounts and conducts consistent outreach to Members with past-due accounts.
• Provides credit counseling and proposes tailored solutions to enhance Members’ financial stability.
• Accurately posts payments on delinquent loans in accordance with established guidelines.

Benefits

• Voluntary Life Insurance
• Volunteer Time Off (VTO)
• Flexible Spending Accounts
• 12 Paid Holidays (includes Birthday)
• Generous Paid Time Off Policy (PTO)
• Medical (with HRA) / Dental / Vision Insurance
• Annual Corporate Bonus (based on organizational goals)
• Retirement Savings Plans with 6% Employer Match (fully vested on day one)
• Company-Paid Benefits Including Basic Life Insurance, Disability Insurance, and Financial Wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED