Financial Counselor

Mass General Brigham•Belmont, CA

12d•Hybrid

About The Position

Responsible for counseling patients or parties responsible for payment. Also educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to the patients their financial obligations during the financial counseling session. In addition, must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications.

Requirements

High School Diploma or equivalent required
1+ years of medical office experience preferred
1+ years of financial counseling preferred
Strong problem solving and analytical skills and proactive initiative.
Ability to work both independently and as part of a team.
Ability to maintain confidentiality.
Strong communication and customer service skills.
Proficiency with Microsoft Office.
Strong understanding of medical terminology as well as ICD-9 and CPT codes.

Nice To Haves

Associate's Degree in Financial Management preferred

Responsibilities

Provides warm and friendly greetings to patient and their families/visitors, upon interaction and educates patient regarding financial assistance programs
Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion.
Provide information to patients on costs, payment methods and alternatives to payments/financial assistance.
Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
Review the patient’s services for diagnosis, ensures appropriate insurance coverage and may obtain necessary authorizations.
Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices.