Financial Counselor-Onsite-FL
About The Position
Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement. This role focuses on assisting patients with financial clearance, understanding their financial obligations, and exploring options to cover costs such as co-pays, deductibles, and co-insurance. The Financial Counselor will also assist with Medicaid, Third Party eligibility, and Charity Care applications, establish payment plans, and collect self-pay balances. Adherence to quality assurance and productivity standards is expected.
Requirements
- High School Diploma or GED and 2+ years of relevant experience required OR Bachelor’s degree required
- Ability to read and communicate effectively.
- Basic computer/keyboarding skills.
- Intermediate mathematic competency.
- Good written and verbal communication skills.
- Knowledge of proper phone etiquette and phone handling skills.
- Multiple years of experience in a health care setting involving customer service.
- Excellent verbal communication skills.
- Ability to work in a complex environment with varying points of view.
- Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
- Incumbent must be self-motivated, self-directed and highly organized.
- Ability to prioritize work and handle a variety of tasks simultaneously is necessary.
- Belief in the mission and strong ethical conduct is essential.
- Excellent interpersonal skills and the ability to interact on a professional level with individuals from diverse backgrounds.
Nice To Haves
- Knowledge of and experience using an Epic RC/EMR system is preferred.
- Healthcare Financial Management Association (HFMA) Certification Preferred.
- Basic knowledge of self-pay collections, medical terminology, ICD10 knowledge, and a functional understanding of insurance is preferred.
Responsibilities
- Promptly assist patients with their financial clearance prior to, during, or after their treatment period.
- Obtain and update insurance, financial, and demographic information within the Epic environment.
- Help patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance.
- Assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing.
- Establish payment plans and collect true self-pay and self-pay residual balances as necessary.
- Assist patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic.
- Adhere to quality assurance guidelines and established productivity standards to support the work unit’s performance expectations.
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
