Financial Counselor

Mayo Clinic•Austin, MN

63d•$24 - $33

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being. They offer competitive compensation, comprehensive benefits, and opportunities for career advancement. This role focuses on assisting patients with financial clearance, understanding their financial obligations, and navigating payment options.

Requirements

High School Diploma or GED required.
Two or more years of relevant experience required OR Bachelor’s degree required.
Ability to read and communicate effectively.
Basic computer/keyboarding skills.
Intermediate mathematic competency.
Good written and verbal communication skills.
Knowledge of proper phone etiquette and phone handling skills.
Multiple years of experience in a health care setting involving customer service.
Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
Must be self-motivated, self-directed and highly organized.
Ability to prioritize work and handle a variety of tasks simultaneously.
Belief in the mission and strong ethical conduct is essential.
Excellent interpersonal skills and the ability to interact on a professional level with individuals from diverse backgrounds.
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future.

Nice To Haves

Knowledgeable in practices involved in patient financial counseling and/or coordination of services related to insurance verification.
Basic knowledge of self-pay collections, medical terminology, ICD10 knowledge, and a functional understanding of insurance is preferred.
Knowledge of and experience using an Epic RC/EMR system is preferred.
Healthcare Financial Management Association (HFMA) Certification Preferred.

Responsibilities

Promptly assist patients with their financial clearance prior to, during, or after their treatment period.
Obtain and update insurance, financial, and demographic information within the Epic environment.
Courteously and professionally help patients and/or their families understand and assist with options to cover their financial obligations including co-pays, deductibles, and co-insurance.
Assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing.
Establish payment plans and collect true self-pay and self-pay residual balances.
Assist patients with ad-hoc financial issues as needed.
Adhere to quality assurance guidelines and established productivity standards.