FINANCIAL COUNSELOR

Gastro Care Partners•Goodyear, AZ

4d•Onsite

About The Position

The Financial Counselor is responsible for providing cost estimates to patients prior to their appointments. This role supports patients in understanding their insurance coverage and financial responsibility by determining eligibility, benefits, and expected reimbursement amounts. The Financial Counselor performs insurance verification, calculates and communicates out-of-pocket costs, secures payments in advance of services, and ensures appropriate coverage is in place. This position requires the ability to interpret and clearly explain complex financial and insurance information while delivering a high level of customer service.

Requirements

High school diploma or GED required.
Strong verbal and written communication skills.
Ability to handle sensitive conversations with empathy and professionalism.
Basic math and computer skills.

Nice To Haves

1+ years of healthcare customer service preferred.
Familiarity with EHR systems and billing platforms (e.g., Epic, ModMed) preferred.

Responsibilities

Answer incoming phone calls, emails, and messages in a courteous and professional manner.
Deliver accurate cost estimates to patients prior to scheduled appointments.
Assist patients with payment arrangements and financial assistance applications.
Educate patients on available financial assistance options and clearly explain the financial impact of each.
Serve as a liaison between patients and the practice to ensure charges are applied correctly, transactions are properly recorded, and account discrepancies are resolved in a timely manner.
Generate daily insurance verification reports and confirm patient eligibility.
Utilize eligibility systems, payer websites, and phone communication to verify insurance benefits and coverage details.
Accurately enter and maintain patient insurance information in appropriate systems.
Document all interactions and updates in the appropriate electronic systems (EHR/EMR).
Participate in special projects and perform additional duties as assigned.