Financial Counselor
About The Position
Three Trails Behavioral Hospital in the area of Independence, MO is actively hiring an Financial Counselor. We are seeking a detail-oriented and compassionate Financial Counselor to join our team. This role is essential in helping patients and families understand financial responsibilities, verify insurance coverage, and navigate payment options while supporting access to critical behavioral health services. We are looking for individuals who want to make a difference in the community! The name Three Trails was selected to honor the historical significance of the city of Independence as the starting point for the Santa Fe, Oregon and California Trails. The logo icon is a compass, which is symbolic of wayfinding, and metaphorically the personal journey to recovery. The Groundbreaking for the new hospital was held in January 2025. Beam topping was held in July 2025. The facility is expected to open in the second half of 2026.
Requirements
- High school diploma or equivalent required
- Minimum 1–2 years of experience in healthcare financial counseling, admissions, or patient access
- Knowledge of insurance plans (commercial, Medicaid, Medicare, managed care)
- Strong communication and customer service skills
- Ability to handle sensitive financial discussions with empathy and professionalism
- Proficiency with electronic health record (EHR) systems and basic computer applications
Nice To Haves
- Associate’s or Bachelor’s degree preferred
- Experience in behavioral health or hospital setting preferred
Responsibilities
- Verify patient insurance coverage and benefits
- Communicate financial responsibility clearly to patients and families
- Assist with securing pre-authorizations and insurance eligibility
- Collect co-pays, deductibles, and self-pay deposits in accordance with hospital policies
- Offer financial counseling, including payment plans and financial assistance options
- Ensure accurate documentation in patient accounts and billing systems
Benefits
- Competitive Compensation and Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- Employee Assistance Program available for employees and family
- 401(K) with company match and discounted stock plan
- Basic Life Insurance and Optional supplemental life insurance
- Career development opportunities across UHS and out 300+ locations!
- Challenging and rewarding work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
