Financial Counselor

Acadia • Chattanooga, TN

8d

About The Position

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections. This role involves financial counseling of patients, collecting out-of-pocket expenses, and providing information about benefits and financial obligations. The position also requires completing financial disclosure paperwork, adjustment forms, and promissory notes, as well as maintaining various logs and interpreting system data to facilitate payments.

Requirements

• High school diploma or equivalent required.
• Three or more years' experience in a related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Auditing admission packets and verifying benefits and patient demographic information in the patient accounting system.
• Providing financial counseling to patients and/or guarantors, collecting out-of-pocket expenses (deductibles, copays, etc.), and explaining benefits and financial obligations.
• Completing financial disclosure paperwork for patients requesting assistance, including verifying income and expenses.
• Completing adjustment forms for charity or administrative adjustments for approval.
• Completing promissory notes for patients requesting payment arrangements.
• Updating daily the upfront collection log, charity log, and admin adjustment log, and reviewing them with BOD weekly.
• Gathering and interpreting data from the system to determine appropriate actions and initiating time-sensitive and strategic steps for payment.
• Performing other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED