FINANCIAL COUNSELOR

UHS•Kirkland, WA

About The Position

The Financial Counselor is responsible for verifying benefits and eligibility for potential and actual patient admissions, for completing the actual admission/registration process required for the patient’s admission to the hospital and for assisting in the preparation of the financial folder. The position is also responsible for providing patient financial counseling and collecting any out of pocket amounts from patients at the time of or during admission. This position is responsible for coordinating with Intake and Utilization Review Departments and communicating appropriate information regarding benefit and coverage requirements in a timely manner to allow them to obtain timely and accurate authorization for the patient’s stay. The Financial Counselor is responsible for identifying potential payment and risk issues, and communicating this information, to the Admissions Manager or the Business Office Director in a timely manner. The Financial Counselor will, in all cases, assist the hospital in ensuring that the highest level of integrity and compliance with known payer requirements is maintained at all times and reflected accurately within the areas of their responsibility. The Financial Counselor acts as a technical resource regarding all aspects of Admissions and financial counseling. The Financial Counselor is responsible for providing admissions training to other Business Office personnel, Reception, and Intake staff as needed, as well as assisting in developing appropriate policies, procedures and forms for use in the admissions office.

Requirements

High school graduate with a minimum of two years experience in admissions and/or collections
Working knowledge of managed care and business software programs
A good understanding of insurance plans and the ability to interpret benefits and calculate copays, deductibles, and coinsurance is also very helpful

Responsibilities

Verifying benefits and eligibility for potential and actual patient admissions.
Completing the actual admission/registration process required for the patient’s admission to the hospital.
Assisting in the preparation of the financial folder.
Providing patient financial counseling and collecting any out of pocket amounts from patients at the time of or during admission.
Coordinating with Intake and Utilization Review Departments and communicating appropriate information regarding benefit and coverage requirements.
Identifying potential payment and risk issues, and communicating this information to the Admissions Manager or the Business Office Director.
Assisting the hospital in ensuring that the highest level of integrity and compliance with known payer requirements is maintained at all times.
Acting as a technical resource regarding all aspects of Admissions and financial counseling.
Providing admissions training to other Business Office personnel, Reception, and Intake staff as needed.
Assisting in developing appropriate policies, procedures and forms for use in the admissions office.