Financial Counselor (Remote)

Discovery Behavioral Health•Remote, OR

5d•Remote

About The Position

The Patient Financial Counselor plays a critical role in ensuring patients understand and manage their financial obligations throughout their care journey. This position requires exceptional organizational skills, attention to detail, and the ability to provide compassionate guidance to patients regarding their financial responsibilities. The ideal candidate will collaborate closely with admissions, billing, and clinical teams to support accurate financial planning, documentation, and resolution of payment concerns.

Requirements

High school diploma or equivalent required
Minimum of 1-2 years of experience in healthcare finance, billing, or a similar patient-facing financial role.
Strong interpersonal and communication skills with a patient-centered approach.
Proficiency in financial systems and software, such as KIPU, Salesforce, or similar tools.

Nice To Haves

associate or bachelor’s degree in finance, healthcare administration, or a related field preferred.
Familiarity with insurance verification, benefits coordination, and medical billing practices is highly desirable.

Responsibilities

Educate patients on their financial obligations, including co-insurance, deductibles, and fees related to various care levels (RTC, PHP, IOP, Continuing Care, Aftercare).
Review verification of benefits (VOB) and patient responsibilities, addressing inquiries regarding billing, step-down services, and other fees.
Track and manage recurring patient payments, issuing invoices and receipts for each transaction.
Maintain a detailed calendar of payment schedules, ensuring timely follow-up on outstanding balances, co-insurance, and authorized services.
Conduct follow-ups on declined transactions and collaborate with patients to resolve payment issues.
Prepare and process financial paperwork for new admissions and ongoing care programs.
Scan, upload, and maintain accurate financial records in KIPU/EHR systems.
Provide financial documentation to third-party vendors such as pharmacies or other service providers.
Communicate with the billing department and internal teams to resolve ongoing billing issues and ensure accounts are updated.
Keep internal metrics and patient financial data current in Salesforce, KIPU, and other designated systems.
Ensure compliance with financial policies and procedures.
Support patients with financial inquiries, offering clear explanations and appropriate options for payment plans or adjustments.