Financial Counselor

Lifepoint Health • Englewood, CO

15d • $23 - $27 • Onsite

About The Position

Financial Counselors provide guidance to patients regarding financial responsibilities that result from the acceptance of the facility’s services. Counselor assesses patients’ financial ability, advises patients on insurance benefits, explains financial liability, collects payment, identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility. The counselor is responsible for the accurate and timely verification of insurance benefits, to include: contacting patients and/or guardians to obtain additional insurance information, researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria, evaluating plans to calculate and estimate of the patient’s out of pocket charges, collecting any co-pays, co-insurance, deductibles, etc. and exploring patient’s financial circumstances to ensure fair and reasonable repayment terms.

Requirements

• Exceptional customer service and telephone skills a must.
• Familiarity/knowledge of crisis intervention and at-risk populations struggling with crisis & substance use disorders.
• High school diploma required.
• Proficient in use of software programs.
• Minimum of one year of business, healthcare, or Insurance related experience.
• Comfortable with at-risk populations and talking over financial responsibility regarding PHP/IOP/IP treatment.
• CPR & First Aide/Universal Precautions (or ability to receive through company within 30 days).

Nice To Haves

• Advanced education preferred.
• Exposure to EHR systems preferred.
• PPI / HIPPA knowledge preferred.
• Experience in the following platforms: Medik, Meditech, Clover, EPIC, UHC, Inovolon, BCBS, Medicaid/Medicare, Equifax, KP, Microsoft Teams, Microsoft email, Microsoft Bookings, Availity, Excel, Oracle.

Responsibilities

• Provide guidance to patients regarding financial responsibilities.
• Assess patients’ financial ability.
• Advise patients on insurance benefits.
• Explain financial liability.
• Collect payment.
• Identify funding sources.
• Resolve patient confusion about financial obligations.
• Accurate and timely verification of insurance benefits.
• Contact patients and/or guardians to obtain additional insurance information.
• Research and maintain knowledge of insurance reimbursement rates and criteria.
• Evaluate plans to calculate and estimate patient’s out-of-pocket charges.
• Collect co-pays, co-insurance, deductibles, etc.
• Explore patient’s financial circumstances to ensure fair and reasonable repayment terms.
• Problem-solve effectively and handle healthy stress in a positive manner.
• Maintain harmonious relationships with nursing personnel, medical staff, hospital administration, and all hospital departments.
• Patiently, clearly, and accurately advise patient of financial obligations.
• Follow auditing procedures and documentation of patient records.

Benefits

• Comprehensive medical, dental, and vision plans
• Flexible-spending and health-savings accounts
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement
• Loan assistance
• 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED