Financial Counselor, Marshall Medical Centers South, Full- Time, Days

HH Health System • Boaz, AL

3d

About The Position

The Financial Counselor uses reports, patient contact, and referrals to help qualified applicants obtain Financial Assistance through Marshall Medical Centers. The role assists patients with applications, answers questions, and reviews applications for completeness and qualification. The Financial Counselor also assists other members of the eligibility department as needed and works with Finance, collection agencies, and the Eligibility Programs Manager to support account adjustments and resolve issues.

Requirements

• High school diploma or GED.
• Working knowledge of computers and systems, including Microsoft Word, Excel, and Outlook.
• Ability to communicate in a pleasant, professional, concise, and caring manner.
• Critical-thinking and problem-solving ability.

Nice To Haves

• Associate’s or Bachelor’s degree in healthcare billing, business, or a related field.
• Prior experience in a healthcare environment and/or customer service.

Responsibilities

• Receive and review Financial Assistance applications daily.
• Assist patients by phone and in person with the application process.
• Calculate Financial Assistance copays monthly.
• Assess M, F, and d collect code bi-weekly.
• Review death certificates for account adjustments.
• Coordinate Financial Assistance approvals to send to Finance for account balance adjustments.
• Audit V code over 5000 weekly and attempt to procure Financial Assistance completion.
• Communicate and relay information with collection agencies.
• Troubleshoot and resolve issues with the Eligibility Programs Manager.
• Assist others in the eligibility department as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED