Financial Counselor

TriHealth • Norwood, OH

8d • Onsite

About The Position

Responsible for interviewing patients to determine financial assistance eligibility for various assistance programs. Able to work independently, managing a dynamic workload, while providing patients and families with outstanding customer service. Collaborates with departments within the Revenue Cycle and Clinical staff to maximize reimbursement in a timely manner to ensure protection of hospital's financial position.

Requirements

• High School Degree or GED in General Studies
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Effective problem solving and critical thinking skills
• Basic understanding of medical insurance
• Medical terminology
• 2-3 years experience Service Access, Patient Accounting or related field
• 2-3 years experience Customer Service

Responsibilities

• Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs.
• Educates patients on coverage benefits, financial responsibility and financial assistance options.
• Quotes accurate prices and estimates as needed for hospital charges.
• Collects copayments, deductibles and outstanding balances.
• Assists patients in setting up payment plans.
• Collaborates with various departments, including Care Management, Insurance Verification, Patient Accounting and Registration, to facilitate a seamless and timely billing process for each patient.
• Completes assigned workqueues/reports ensuring accuracy and timeliness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED