Business Office Financial Counselor

Geisinger Behavioral Health Center Danville • Danville, PA

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About The Position

Geisinger Behavioral Health Danville is seeking a detail-oriented and customer-focused Financial Counselor to join its growing Business Office team. The role connects patients, families, insurance providers, and the facility by supporting insurance verification, billing, and collection processes that help patients access care.

The Financial Counselor audits admission packets and verifies benefits and patient demographic information in the patient accounting system. The role provides financial counseling to patients and guarantors, explains benefits and financial obligations, and collects applicable out-of-pocket amounts. It also handles financial disclosure paperwork, adjustment forms, payment arrangements, collection and adjustment logs, and time-sensitive follow-up to support payment.

Requirements

• High school diploma or equivalent.
• Three or more years of experience in a related field.
• Extensive knowledge and understanding of commercial insurance and Medicare/Medicaid.

Responsibilities

• Audit admission packets and verify benefits and patient demographic information in the patient accounting system.
• Provide financial counseling to patients and/or guarantors, explain benefits and financial obligations, and collect out-of-pocket amounts such as deductibles, copays, and charges for exhausted days.
• Complete financial disclosure paperwork for patients requesting assistance, including verifying income and expenses.
• Complete charity or administrative adjustment forms for approval.
• Complete promissory notes for patients requesting payment arrangements.
• Update the upfront collection, charity, and administrative adjustment logs daily and review them weekly with the BOD.
• Gather and interpret system data, determine an appropriate course of action, and initiate time-sensitive and strategic steps to obtain payment.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED