Business Office Financial Counselor

Acadia Healthcare • Danville, PA

6d

About The Position

Geisinger Behavioral Health Danville is seeking a detail-oriented, customer-focused Financial Counselor for its Business Office. The role connects patients, families, insurance providers, and the facility by supporting accurate insurance verification, billing, and collections so patients can access care. The Financial Counselor reviews admission and patient information, explains benefits and financial obligations, supports financial assistance and payment arrangements, maintains collection and adjustment logs, and takes timely action to support payment.

Requirements

• High school diploma or equivalent.
• Three or more years of experience in a related field.
• Extensive knowledge and understanding of commercial insurance and Medicare/Medicaid.

Responsibilities

• Audit admission packets and verify benefits and patient demographic information in the patient accounting system.
• Provide financial counseling to patients and/or guarantors, explain benefits and financial obligations, and collect out-of-pocket amounts such as deductibles, copays, and costs for exhausted days.
• Complete financial disclosure paperwork for patients requesting assistance, including verification of income and expenses.
• Complete charity and administrative adjustment forms for approval.
• Prepare promissory notes for patients requesting payment arrangements.
• Update the upfront collection, charity, and administrative adjustment logs daily, and review them with the BOD weekly.
• Gather and interpret system data, determine appropriate actions, and initiate time-sensitive and strategic steps to obtain payment.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED