Financial Counselor
Wyandot Memorial Hospital•Fort Bridger, WY
•Onsite
About The Position
The Financial Counselor position is part of the Patient Financial Services Department and is a full-time role working 80 hours per week, Monday – Friday, 8:00 AM – 4:30 PM. This role provides proactive and retrospective financial counseling to patients, helping them navigate medical bills, financial assistance, and payment plans while ensuring compliance with hospital policies and federal regulations.
Requirements
- High school diploma or equivalent required
- AAPC certification in medical billing/coding or ability to obtain within 12 months of hire
- Strong computer, office, and math skills
- Knowledge of medical billing processes, including Insurance Remittance Advice, Price Transparency Rules, and regulations
- Ability to process monetary transactions accurately
- Excellent written, verbal, and telephone communication skills
- Professional demeanor with a focus on confidentiality and customer service
Nice To Haves
- Understanding of insurance billing, including Medicare, Medicaid, and Commercial plans strongly preferred
- Experience with medical terminology and coding is a plus
- Epic experience preferred
Responsibilities
- Provide financial counseling to patients regarding medical bills, payment plans, and financial assistance
- Review patient documentation to determine eligibility for hospital financial assistance programs
- Assist patients with completing Financial Assistance applications
- Collect and post patient payments and establish payment plans
- Ensure Good Faith Estimates are provided in compliance with state and federal guidelines
- Maintain adherence to payer reimbursement policies and federal healthcare program requirements
- Collaborate with providers, clinical staff, and Revenue Cycle team members to ensure smooth patient workflow
- Communicate clearly and professionally while maintaining confidentiality
- Perform other duties as assigned to support the department
Benefits
- supportive, community-focused environment
- excellent benefits
- opportunity to make a real difference in the lives of our patients
- teamwork
- professional growth
- strong commitment to compassionate, high-quality care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
