Financial Counselor

Tampa Family Health Centers•Tampa, FL

3d•Onsite

About The Position

Financial Counselor Location: Tampa, Florida Organization: Tampa Family Health Centers (TFHC) About Tampa Family Health Centers At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team is built on compassion, innovation, and a commitment to positive change. Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and expands access to those who need it most. Position Summary Tampa Family Health Centers is seeking a Financial Counselor to join our team. This role plays a key part in ensuring patients have access to affordable care by determining insurance eligibility, completing financial screenings, and guiding patients through payment options. The Financial Counselor partners closely with front office, clinical, and support teams to maintain compliance, improve access to care, and support a seamless patient experience.

Requirements

High school diploma or equivalent required
Strong verbal and written communication skills
Proficiency in Microsoft Office (Word, Excel) and basic computer systems
High level of accuracy and attention to detail
Ability to handle sensitive information with professionalism and discretion
Comfortable working in a fast-paced, patient-focused environment

Nice To Haves

Previous experience in healthcare financial counseling, insurance verification, or patient access preferred

Responsibilities

Screen patients for insurance coverage and verify income eligibility
Complete financial re-screens and update demographics and pay categories in the system
Review uninsured patients and establish appropriate payment plans and expiration dates
Obtain insurance authorizations and coordinate with registration staff
Provide patients with required financial documentation and correspondence
Ensure sliding fee scale patients complete required acknowledgements
Coordinate emergency visit authorizations as needed
Maintain strict patient confidentiality in compliance with HIPAA standards
Support front office operations as needed during slower periods
Recall patients for required screenings based on pay plan guidelines
Participate in team meetings and support TFHC’s Mission, Vision, and Values
Perform additional duties as assigned