Financial Counselor - Patient Registration - Day

Memorial Hospital at Gulfport • Gulfport, MS

1d • Onsite

About The Position

Ensures completion of the financial record and provides financial counseling for the customer. Obtains personal and financial information.

Requirements

• High School or GED
• 2 years of clerical experience preferably in a hospital or healthcare setting in the area of admission and/or billing with an emphasis on customer service
• Previous hospital admissions
• Customer relations skills
• Oral and written communication skills

Responsibilities

• Ensures completeness and integrity of date on all current admissions and financial records.
• Finalizes accounts to secure 100% of financial responsibility.
• Obtains, verifies, and assists with incomplete pre-certification numbers.
• Documents all accounts for easy follow-up by utilization management, business office, and other hospital personnel.
• Reports incomplete pre-certification and problems with specific payers to management.
• Reviews and monitors assigned inpatient and outpatient admissions.
• Corrects errors and enters in the system by the 4th day after accounts discharge and errors are reported to the QA coordinator.
• All account documentation is completed daily.
• Provides financial counseling to customers.
• Contacts patients when pre-certification or insurance denials occur.
• Gives valid estimate of charges.
• Runs credit reports as requested according to established guidelines.
• Maintains a 3% or less error rate on no inpatient contact.
• Screens patients for referral to Financial Assistance Program and other government funded agencies.
• Acts as a liaison with physician offices, insurance companies, and utilization review companies.
• Exchanges valid information and makes management staff aware of payor changes.
• Worked past evaluation year without any more than 2 validated complaints from physicians, insurance companies, patients, or utilization review companies.
• Keeps management staff aware of payer changes without validated complaints.
• Performs duties while in compliance with all laws, regulations, and guidelines governing all healthcare programs, including federal and otherwise.
• Measured by a 2% or less error rate for the year.
• Takes corrective action on any non-compliant action at the time it is identified.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED