Financial Counselor

OrthoArkansas • Little Rock, AR

17d • Onsite

About The Position

As a Financial Counselor at OrthoArkansas, you play a vital role in ensuring patients understand their financial responsibilities and options, promoting a positive experience from start to finish. This position involves reviewing surgical and non-surgical procedures to provide accurate financial estimates, negotiating payment arrangements, and educating patients about financial assistance options. By serving as a liaison between patients and providers, you will ensure payments are made in compliance with the OrthoArkansas Financial Policy while fostering a professional and supportive environment.

Requirements

• High school diploma or GED equivalent required.
• 0 to 6 months of related experience or training, or an equivalent combination of education and experience.
• Ability to interact professionally with patients, providers, and external stakeholders.
• Advanced proficiency in alphanumeric data entry and intermediate skills in 10-Key, database management, and spreadsheets.
• Strong communication and negotiation skills for patient interactions.
• Excellent organizational and problem-solving abilities.
• Basic accounting skills and the ability to adapt to office routines efficiently.

Nice To Haves

• Thorough knowledge of orthopedic procedures, diagnoses, and procedure codes is preferred.

Responsibilities

• Review all surgical and procedural cases for assigned physicians to calculate benefits and estimate patient responsibility.
• Communicate estimated portions to patients and coordinate prepayment arrangements.
• Collaborate with Surgery Centers to discuss patient benefits and prepayment details for upcoming surgeries.
• Address patient inquiries and concerns regarding account balances and payments.
• Collect outstanding balances and negotiate payment arrangements that comply with financial policies.
• Document payment plans and financial agreements accurately in the system.
• Educate patients about payment options, financial policies, and available financial assistance programs.
• Serve as a resource for staff and patients to answer questions related to accounts and financial processes.
• Review delinquent accounts for potential placement with collection agencies.
• Communicate directly with collection agencies regarding payments made on collection accounts.
• Ensure compliance with OrthoArkansas Financial Policies in all interactions and documentation.
• Perform other related duties as required or assigned to support the financial operations of the clinic.

Benefits

• Opportunities for growth in financial counseling practices, insurance policies, and payment systems, allowing for career advancement in a supportive healthcare environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED