Financial Counselor | Oncology

UPMC • Altoona, PA

4h • Onsite

About The Position

We have an exciting opportunity for a full-time Financial Counselor working on the campus of UPMC Altoona within the UPMC Hillman Cancer Center. As a Financial Counselor, you’ll be at the forefront of patient care, ensuring that insurance benefits are verified, authorizations are obtained, and financial assistance is explored. You’ll play a key role in supporting patients navigating complex oncology and hematology care, helping them understand insurance coverage, deductibles, out‑of‑pocket limits, and available financial resources. Your work will also include patient financial counseling, coordinating free drug replacement programs, and ensuring all necessary authorizations are secured so patients can receive timely treatment. This role offers continuous learning opportunities, exposure to complex insurance processes, and the chance to develop strong professional connections across UPMC. Your work directly affects patients’ lives, helping remove financial barriers so individuals can access life‑saving cancer care. The position offers a full-time schedule, Monday through Friday, with no evenings, weekends, or holidays, promoting work-life balance. You will work in a collaborative, high-performance environment within a fast-moving, high-volume service line.

Requirements

• Completion of High school diploma or GED
• 3 years work experience
• Word processing and computer experience required
• Act 34

Nice To Haves

• Knowledge of medical terminology
• Knowledge of third party payer rules and regulations
• Knowledge of credit and collections laws
• EPIC experience
• Oncology experience
• Experience with health insurance & authorizations

Responsibilities

• Obtain initial and subsequent prior authorization/referrals as required by specific payers.
• Secure verification of insurance benefits prior to office visits and required treatments.
• Initiate Financial Assessment Application for those patients who do not have adequate insurance coverage.
• Work in collaboration with billing department to resolve open insurance claims as presented by walk-in patients.
• Assists with other office functions as required.
• Ability to work in a team environment.
• Evaluate all self pay patients, as well as those patients who are being prescribed drugs that are not reimbursable, to determine eligibility for financial assistance through drug reimbursement programs, off label drug policy, medical assistance and/or all other applicable programs as made available.
• Demonstrate the ability to solve problems through effective communication.
• Demonstrate an understanding of patient confidentiality with regards to HIPAA Regulations in order to protect both the patient and the UPMC Cancer Centers.
• Complete the financial counseling process for all patients prior to treatment, including evaluation of patient financial obligations.
• Meet with patients and designated family members to discuss billing issues.
• Utilize the Summary of Patient Reimbursement and Liability Form and obtain appropriate approvals, as required, prior to services being rendered.

Benefits

• Teamwork: Collaboration with clinical teams, providers, and administrative staff to ensure a seamless patient experience.
• High-Performance Environment: Part of a fast-moving, high-volume service line known for excellence.
• Professional Growth: Continuous learning opportunities, exposure to complex insurance processes, and the chance to develop strong professional connections across UPMC.
• Work-Life Balance: Enjoy a full-time schedule, Monday through Friday—no evenings, weekends, or holidays.
• Impact: Directly affect patients’ lives by helping remove financial barriers so individuals can access life‑saving cancer care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees