Financial Counselor for Charity Care Programs
About The Position
The Financial Counselor for Charity Care Programs plays a vital role in helping patients understand and access financial assistance resources. This includes hospital charity care, government aid, hospital discount programs, and other available support options. The counselor will screen, evaluate, and assist patients in securing financial assistance for healthcare services, ensuring they are informed and connected to appropriate programs such as Medicaid, Medicare, Marketplace programs, Victims of Crime funds, and hospital-based charity care. By providing clear guidance and compassionate support, this role helps patients manage their healthcare expenses while ensuring compliance with hospital policies and regulatory standards.
Requirements
- High school diploma or equivalent required
- Excellent interpersonal and communication skills, with the ability to explain complex information in a clear and supportive manner.
- Strong organizational and time management abilities, with independent judgment in prioritizing workload.
- Proficiency with EMR systems and documentation processes.
- Commitment to confidentiality, compliance, and patient advocacy.
Nice To Haves
- Bilingual (English/Spanish) strongly preferred.
- Minimum 2 years of experience in financial counseling, social services, or healthcare eligibility roles preferred.
- Strong knowledge of financial assistance programs, including Medicaid, Medicare, and hospital charity care policies.
Responsibilities
- Conduct thorough screenings to assess patient eligibility for financial assistance programs.
- Educate patients on available resources, including hospital charity care, government programs, and hospital discounts.
- Assist patients with applications and enroll into appropriate programs.
- Refer patients to designated agencies or hospital departments for good faith estimates, payment arrangements, or additional support as needed.
- Accurately document all communications, screenings, and follow-up activities in the electronic medical record (EMR).
- Prepare and submit reports on financial assistance activities and outcomes for management review.
- Stay current on payer policies, hospital programs, and government healthcare regulations by participating in ongoing training and education.
- Provide compassionate, respectful, and patient-centered service at all times.
- Perform other related duties as assigned.
Benefits
- paid time off
- a 401K retirement plan
- medical, dental, and vision coverage
- tuition reimbursement
- many more voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
