Financial Counselor 1
About The Position
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As an R1 Financial Counseling Associate, you will be responsible for counseling uninsured and under-insured patients to obtain a paying funding source for their medical service(s). This role requires accurately and compassionately explaining financial options and obligations during direct patient sessions. A successful candidate must demonstrate excellent customer service, commitment to assisting patients, and attention to detail. The position demands the ability to multi-task, navigate multiple systems, and communicate with compassion and authenticity to build trust with patients in sensitive situations. Additionally, you will need to gain and display a thorough understanding of Medicaid and other funding programs to provide clear and concise information. This is a fast-paced work environment where you will help patients navigate difficult times by reducing financial burdens related to medical care. You will be exposed to illness and injuries. R1 is committed to professional growth, offering training and leadership development courses and programs.
Requirements
- High School Diploma or GED
- Excellent customer service skills
- Compassionate communication
- Ability to multi-task
- Ability to use and navigate multiple systems
- Ability to gain and display a thorough understanding of Medicaid and other funding programs
- Ability to remain mobile throughout the day in order to perform essential job duties (frequent movement between work areas)
Nice To Haves
- Previous experience as a financial counselor
- Background in medical terminology
- Understanding State and Federal assistance programs
- Relevant healthcare experience
Responsibilities
- Counsel uninsured and under-insured patients to attempt to obtain a paying funding source for their medical service(s)
- Accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients
- Communicate complex coverage enrollment information with patients effectively and efficiently
- Assist patients with their applications effectively and efficiently
Benefits
- Competitive benefits package
- Opportunity to constantly learn
- Collaborate across groups
- Explore new paths for career
- Career and leadership development courses and programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
