Financial Counseling Representative
About The Position
At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers. All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare. As a Financial Counseling Representative, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.
Requirements
- Exceptional customer service experience, communication and interpersonal skills
- Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members
- Ability to explain financial and insurance concepts clearly
- Ability to multitask and prioritize quickly with HIGH attention to detail.
- Professionalism with sensitive financial conversations
- High School Diploma or GED
Responsibilities
- Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
- Meet with patients to discuss payment options and financial assistance programs
- Verify insurance eligibility and explain benefits clearly
- Assist with Medicaid and financial assistance applications
- Build trust with patients during stressful financial situations
- Collaborate with care teams and revenue cycle departments
- Maintain accurate documentation across multiple systems
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
