Financial Counseling Representative
About The Position
Financial Counseling Representative On-Site – Austin, Texas | Ascension Dell Seton Medical Center Schedule: Full-time, M-F, 8-4:30. Are you passionate about supporting patients through the financial side of healthcare while building a career in revenue cycle and financial counseling? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Financial Counseling Representative, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.
Requirements
- Exceptional customer service experience, communication and interpersonal skills
- Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members
- Ability to explain financial and insurance concepts clearly
- Ability to multitask and prioritize quickly with HIGH attention to detail.
- Professionalism with sensitive financial conversations
- High School Diploma or GED
Nice To Haves
- Experience in healthcare financial counseling and revenue cycle
- Exposure to insurance/Medicaid and detailed Intakes
- Opportunity for growth within R1
- A team environment focused on innovation, collaboration, and patient experience
- Meaningful work supporting patients during sensitive and emotional moments
Responsibilities
- Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
- Meet with patients to discuss payment options and financial assistance programs
- Verify insurance eligibility and explain benefits clearly
- Assist with Medicaid and financial assistance applications
- Build trust with patients during stressful financial situations
- Collaborate with care teams and revenue cycle departments
- Maintain accurate documentation across multiple systems
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
