Financial Counseling Representative

R1 • Austin, TX

5d • Onsite

About The Position

We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Financial Counseling Representative, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.

Requirements

• Exceptional customer service experience, communication and interpersonal skills
• Demonstrates genuine compassion, empathy, and patience when supporting the patients, clients and team members
• Ability to explain financial and insurance concepts clearly
• Ability to multitask and prioritize quickly with HIGH attention to detail
• Professionalism with sensitive financial conversations
• High School Diploma or GED

Nice To Haves

• Experience in healthcare financial counseling and revenue cycle
• Exposure to insurance /Medicaid and detailed Intakes
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during sensitive and emotional moments

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

Benefits

• competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED