Financial Counseling Representative I

R1•Indianapolis, IN

15h•Onsite

About The Position

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. This position is an in-person role at a hospital and may require vaccinations. It is a PRN (as needed) schedule, requiring at least two days a week during the week. As an R1 Financial Counseling Associate, you will be responsible for counseling uninsured and under-insured patients to obtain a paying funding source for their medical services. You will accurately and compassionately explain financial options and obligations during direct patient sessions. The role demands excellent customer service, commitment to assisting patients, and attention to detail. You will need to multi-task, navigate multiple systems, and communicate with compassion and authenticity to build trust with patients during sensitive discussions. Additionally, you must gain and display a thorough understanding of Medicaid and other funding programs to provide clear and concise information and assist with applications effectively and efficiently. You will have the opportunity to help patients navigate difficult times by reducing financial burdens related to their medical care, and you will be in the presence of illness and injuries. This is a fast-paced work environment. R1 provides training and leadership support for professional growth and development, including career and leadership development courses and programs.

Requirements

High School Diploma or GED
Excellent customer service skills
Compassionate communication
Ability to multi-task
Ability to use and navigate multiple systems
Ability to communicate with compassion and authenticity to build trust with patients when discussing sensitive situations
Ability to gain and display a thorough understanding of Medicaid and other funding programs
Ability to remain mobile throughout the day in order to perform essential job duties
Frequent movement between work areas
Could be required to get some vaccinations (including but not limited to an annual flu shot)
Pass a drug test prior to hire
Pass a background check prior to hire

Nice To Haves

Previous experience as a financial counselor
Background in medical terminology
Understanding State and Federal assistance programs
Relevant healthcare experience

Responsibilities

Counsel uninsured and under-insured patients to attempt to obtain a paying funding source for their medical service(s)
Accurately and compassionately explain financial options and obligations during financial counseling sessions held directly with patients
Communicate complex coverage enrollment information with patients
Assist with patient applications effectively and efficiently