Financial Coordinator

Ascension Recovery Services • Cedar Falls, IA

5h • Onsite

About The Position

Renewal Falls Recovery Center is seeking a Financial Coordinator to join their new treatment center in Cedar Falls, Iowa. This role is crucial to the patient admission experience, focusing on helping prospective patients and families understand treatment costs, facilitating insurance and financial clearance, collecting payments, and collaborating with Admissions and Revenue Cycle to ensure a smooth admission process. The ideal candidate is organized, compassionate, detail-oriented, and comfortable discussing financial matters during potentially stressful times. Renewal Falls is committed to a safe, supportive, and patient-centered environment, offering the chance to build processes and shape the patient experience from the ground up as part of a mission-driven team.

Requirements

• High school diploma or equivalent required.
• 2+ years of experience in healthcare admissions, patient financial services, insurance verification, medical billing, revenue cycle, financial counseling, or a related field preferred.
• Experience working with health insurance benefits or patient financial responsibility strongly preferred.
• Strong customer service and communication skills.
• Comfortable discussing financial information with patients and families.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and follow-through skills.
• Ability to maintain confidential patient and financial information.
• Proficiency with Microsoft Office and electronic business or healthcare systems.

Nice To Haves

• Behavioral health, substance use disorder treatment, residential treatment, or healthcare experience is preferred.
• Experience with commercial insurance, Medicaid, Medicare, billing systems, electronic health records, or admissions platforms is a plus.

Responsibilities

• Assist with financial clearance for prospective patients before admission.
• Review available insurance benefit and eligibility information.
• Help ensure required financial information is complete prior to admission.
• Communicate estimated deductibles, copayments, coinsurance, and other anticipated patient responsibility.
• Explain financial expectations clearly and compassionately to patients and authorized family members.
• Identify financial barriers that could impact an admission and help coordinate next steps.
• Work closely with Admissions to help prevent unnecessary delays in treatment access.
• Discuss estimated patient financial responsibility prior to or during admission.
• Collect deposits, copayments, deductibles, and other required payments.
• Process and document payments accurately.
• Assist with approved payment arrangements when applicable.
• Maintain clear documentation of financial conversations, payments, and outstanding items.
• Follow up on outstanding financial requirements.
• Escalate complex financial questions or exceptions to the appropriate team.
• Collaborate with Billing, Revenue Cycle, Utilization Review, and Admissions teams.
• Help resolve missing or inconsistent insurance and financial information.
• Ensure demographic, insurance, guarantor, and financial information is accurate.
• Communicate changes that may affect billing or patient responsibility.
• Track outstanding financial clearance items through resolution.
• Help improve workflows between Admissions and Revenue Cycle as the facility grows.
• Serve as a friendly and knowledgeable point of contact for financial questions.
• Explain healthcare financial information in easy-to-understand language.
• Handle sensitive conversations with professionalism, empathy, and respect.
• Help patients and families understand available payment options and financial processes.
• Maintain confidentiality of all patient and financial information.
• Provide timely follow-up and exceptional customer service.

Benefits

• Be part of the opening team at a new behavioral health treatment center
• Play a direct role in helping individuals access life-changing treatment
• Work closely with Admissions, Revenue Cycle, clinical, and operational leadership
• Join a collaborative, mission-driven organization
• Build experience in behavioral health admissions and healthcare financial coordination
• Help create a positive and transparent financial experience for patients and families
• Opportunity for growth within a rapidly expanding organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED