Financial Coordinator

AdventHealth•Orlando, FL

1d•Onsite

About The Position

The Financial Coordinator supports patients with financial arrangements and assistance related to hospital accounts. The role gathers financial information, estimates procedure costs, prepares patient contracts, and processes financial assistance cases. It works with patients, families, physician offices, specialized departments, service providers, government agencies, and hospital teams to support financial assessments and discharge planning. The coordinator also reviews accounts, maintains financial documentation, tracks pending information, and helps ensure accounts and reports are handled accurately and within assigned time frames. This is a full-time, onsite position in Orlando, Florida, with a day schedule: Monday through Thursday, 8:30 a.m.–5:00 p.m., and Friday, 7:30 a.m.–4:00 p.m.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a medical office setting and knowledge of financial assistance.
Technical knowledge of medical insurance billing through at least 1 year of experience, which may be obtained through professional training, college education, or on-the-job training.
Typing speed of at least 20 net words per minute.
Proficiency with basic math functions.
Ability to communicate professionally and effectively in English, verbally and in writing.
Proficient computer skills and intermediate knowledge of internet use.
Knowledge of Microsoft Office products, including Excel, Word, and Outlook.
Good customer service skills.
Knowledge of medical terminology, coding, CPT, and ICD-9 coding.
Ability to serve as a hospital liaison for patients and families when a patient representative is absent.
Ability to use discretion when discussing confidential personnel- or patient-related matters.
Ability to respond appropriately to changing hospital needs.
Self-motivation and ability to think quickly.

Nice To Haves

Certified Professional Coder (CPC) certification.
Radiation Oncology Certified Coder (ROCC) certification.

Responsibilities

Set payment arrangements with uninsured and underinsured patients and physician offices, and schedule payments as required.
Ensure financial statements are scanned and patient accounts are adjusted accurately and promptly for state audits.
Review patient accounts proposed for transfer to a collection agency and make recommendations to leadership.
Maintain current knowledge of hospital contracts with service providers for specialty packages, foundations, programs, and funds.
Conduct monthly and quarterly reconciliations with physician offices and process refunds or collect additional charges.
Gather required financial information by phone or direct interview, estimate procedure costs, and prepare patient contracts.
Coordinate with Pre-Access, Patient Access, Case Management, Insurance Reimbursement, and Rehab staff on discharge planning and financial assessments.
Maintain knowledge of Medicaid and county government programs, including Medicaid Share of Cost processing and bill tracking.
Ensure written communication is prepared for patient accounts presented for Finance Committee review.
Follow up on pending information for financial assistance determinations and seek resolution within assigned time frames.
Prepare, process, and follow cases for patients requesting financial assistance on hospital accounts.
Serve as a hospital liaison for specialized departments, service providers, physician offices, government agencies, and noninsured or underinsured patients.
Review daily, weekly, and monthly reports to determine whether intervention is needed.
Perform other duties as assigned.