Financial Coordinator at Hi5 Orthodontics

Hi5 Orthodontics•Spokane, WA

10d•$20 - $25•Hybrid

About The Position

At Hi5 Orthodontics, we’re passionate about creating confident, healthy smiles, and that starts with making every step of the treatment process clear, smooth, and stress-free for our patients. We’re looking for a detail-oriented and friendly Patient Financial Coordinator to join our team and help patients navigate their financial journey with confidence and clarity. We have two locations in Spokane (north Spokane and the South Hill). This person will need to be willing to go to both locations.

Requirements

Experience in dental or orthodontic billing/financial coordination preferred
Strong communication skills and a patient-first attitude
Ability to handle sensitive financial conversations with empathy and professionalism
Excellent attention to detail and follow-through
Proficient in computer systems and practice management software
High school diploma or equivalent required

Responsibilities

Present and review financial contracts with patients and/or guardians
Set up and maintain patient payment plans
Monitor patient accounts and follow up on past-due balances
Send billing statements and financial correspondence
Process payments and post to patient accounts
Work with insurance verification team to ensure accurate account balances
Answer patient billing questions with clarity and kindness
Maintain accurate and organized financial records and notes in the system
Coordinate with front desk and treatment coordinator to support a seamless patient experience