FINANCIAL CONSULTANT I (Tracy Branch)

Uncle Credit Union•Tracy, CA

2d•$23 - $25•Onsite

About The Position

UNCLE Credit Union is seeking a Financial Consultant at its Tracy location. The role focuses on onboarding members, educating new and existing members about credit union products and services, identifying individual needs, and recommending suitable offerings. The Financial Consultant maintains current knowledge of products, policies, procedures, and promotions; supports sales and production goals; and helps coach staff in coordination with the Branch Manager. The role opens new accounts, accepts and processes loan applications, serves as a loan interviewer and notary within established guidelines, and responds to member questions about loan status and decisions. It also supports business development and community engagement by representing the credit union at community functions and strengthening relationships in the communities it serves. The Financial Consultant provides friendly, accurate, and timely service to members, employees, and other business contacts; conducts member financial profiles and follows up with new and existing members; and serves as a resource to frontline staff on new accounts, loans, and IRAs. The position may act in an operational supervisory capacity when the Branch Manager is absent and provides ideas to help maintain an active sales culture.

Requirements

At least 2 years of experience in a financial institution, including experience opening loans and new accounts.
Strong sales skills.
Strong written and oral communication skills.
Strong interpersonal skills.
Measurable leadership abilities to motivate others.
Knowledge of general office practices and procedures, credit union philosophy and terminology, MS Word, written communication formats, business English, and composition.
Skill operating a personal computer and office equipment, including a calculator, copy machine, facsimile machine, postage scale, typewriter, and telephone system.
Ability to accurately input and retrieve computer data, maintain confidentiality of classified information, and openly assess and discuss financial services suited to members’ needs.

Responsibilities

Provide exceptional, friendly service to internal and external contacts and timely, accurate information to members, employees, and business contacts.
Conduct members’ financial profiles to identify service needs and follow up with new and existing members.
Serve as a resource for frontline staff on new accounts, loans, and IRAs.
Meet or exceed established sales and production goals.
Assist the Branch Manager in coaching staff to meet individual and branch sales and service goals.
Act in an operational supervisory capacity in the Branch Manager’s absence.
Open new accounts, including living trust, gift-to-minor, block trust, IRA, CD, and money market accounts.
Accept and input loan applications and act as a loan interviewer.
Assess members’ needs and offer suitable products and services.
Review member credit reports for potential business, such as credit card balance transfers and auto loan refinancing.
Respond to member inquiries about loan application status, approvals, and denials.
Refer members to mortgage and investment service partners as appropriate.
Act as a notary in accordance with policies and procedures.
Represent the credit union in the community and participate in business development and community involvement as determined by branch needs.
Provide the Branch Manager with ideas and input to maintain an active sales culture.
Maintain current knowledge of credit union products, policies, procedures, and promotions.